Orders must be received by 3pm EST to be processed the same business day. All orders received after 3pm EST will process the following business day. Business days are Monday-Friday, excluding federal holidays within the United States.
Please note that we do not send out partial orders. If an item you ordered is on back order, we will wait until the item is back in stock and then ship your entire order. If you receive a package and it does not contain all products ordered, you must contact us within 7 business days or your claim may not be processed.
If your order is being delivered to an office building, apartment complex or similar facility, or to a public institution such as a hospital, hotel, school, etc., the carrier may deliver to mailroom employees, receptionists, and similar administrative personnel. Upon acceptance by such personnel, we shall be deemed to have fulfilled our entire delivery obligation for your order.
HABANEROCHIPOTLEHOTSAUCE.COM® is not responsible for lost orders due to incorrect shipping information. It is your responsibility to provide the most accurate up-to-date e-mail, billing, and shipping information. Please enter your address information in the appropriate boxes and double-check for typos and other errors.
Items usually ship from our warehouse within 24 to 48 hours from the time of placing your order. Your tracking number will be entered into our online USPS Tracking System before every order is shipped. All USPS tracking information can be found by using your USPS tracking number furnished with your on-line shipping notification, or by emailing us at firstname.lastname@example.org.
If the shipping cost is not calculated by the system, we will send you an email to inform you of your costs before charging you so that you may consent to them before proceeding.
If you’re not satisfied with your purchase, most items may be returned by within 60 days of purchase. Returns will be refunded in the same form of tender as the original transaction.
If you wish to return by mail outside of the 60-day policy for any reason, please contact email@example.com.
Returns by mail without a receipt require an order number, name and address or they cannot be accepted.
Shipping Expenses are non-refundable unless the return is a result of a manufacturing or product defect or our shipping error. If such an event occurs, please contact firstname.lastname@example.org immediately to arrange the return and we will refund all shipping expenses.
If an item you purchased is offered at a lower price within 10 days of your original purchase, you may receive a price adjustment. Price adjustments are not given on clearance items.
Refunds or credits will be made via the same credit card used in the original purchase and within 5 days of the refund / credit claim. If the original credit card is not available, the customer may provide another card account to credit by phone. Due to the prevalence of internet scams we do not refund in the form of cash or check.
HABANEROCHIPOTLEHOTSAUCE.COM® will use the email you provided when ordering to communicate with you the status of your order and any other information regarding your order. We will also use your email address to notify you of special promotions and offers. To remove your name from this list, simply email email@example.com.
We want your shopping experiences to be safe and secure. HABANEROCHIPOTLEHOTSAUCE.COM® uses SSL Certificate technology to ensure the encryption of your credit card information. Sites secured by GeoTrust SSL certificates are providing up to 256 bit encryption thereby offering the highest level of encryption and security possible. This means you can rest assured that communications between your browser and this site’s web servers are private and secure.